Friday, September 8, 2017

Rock Star!

Today, I got off a particularly difficult phone call with my customer and one of their benefit vendors.  It was difficult because the vendor seemed a bit slow on the uptake and kept circling back around to questions that we had already answered.  At one point, she danced around my question instead of answering it.  This happened on three separate occasions with every repeat of the question.  Finally, I pinned her down and made her commit to something.

When we got off the call, I immediately received an email from my customer saying, “Thank you!  You are a rock star!  I just wanted to tell you.”  I couldn’t help but smile.  It made my whole day…my week even.  To think that something so simple could completely change someone’s mood.  All it cost her was a minute of her time.

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