Today, I got off a particularly difficult phone call with my
customer and one of their benefit vendors.
It was difficult because the vendor seemed a bit slow on the uptake and
kept circling back around to questions that we had already answered. At one point, she danced around my question
instead of answering it. This happened
on three separate occasions with every repeat of the question. Finally, I pinned her down and made her
commit to something.
When we got off the call, I immediately received an email
from my customer saying, “Thank you! You
are a rock star! I just wanted to tell
you.” I couldn’t help but smile. It made my whole day…my week even. To think that something so simple could
completely change someone’s mood. All
it cost her was a minute of her time.
